Refunds & Cancellations Policy

1. Introduction

This Refunds & Cancellations Policy explains our policies and procedures regarding cancellations, refunds, and billing for One Link's subscription services. This policy is part of our Terms of Service.

By subscribing to our services, you agree to the terms outlined in this policy. Please read this document carefully to understand our practices regarding your financial transactions with us.

2. Subscription Billing

One Link offers subscription-based access to our platform through various pricing plans. By selecting a subscription plan and providing payment information, you agree to the following:

Payment Methods

We accept payment through credit cards, debit cards, and other payment methods as available through our payment processor, Stripe. You are responsible for ensuring that your payment information is accurate and up-to-date.

Price Changes

We reserve the right to adjust pricing for our services at any time. If the subscription fee changes, we will notify you in advance. For existing subscribers, price changes will take effect at the next billing cycle.

3. Cancellation Policy

You may cancel your subscription at any time. Here's what you need to know about cancelling your One Link subscription:

How to Cancel

You can cancel your subscription by:

• Contacting our support team at [email protected]

Effect of Cancellation

Upon cancellation:

• Your subscription will remain active until the end of your current billing period.
• You will not be charged for subsequent billing periods.
• You will lose access to the premium features of One Link at the end of your current billing period.
• Any stored API keys will be automatically deleted from our systems at the end of your subscription period.

Reactivation

If you decide to resubscribe after cancellation, you will need to go through the subscription process again. We cannot guarantee that the same subscription terms or pricing will be available.

4. Refund Policy

We strive to provide high-quality services, but we understand that issues may arise. Our refund policy is designed to be fair to both our customers and our business.

Standard Refund Policy

We offer refunds under the following circumstances:

• Within 7 Days: If you are not satisfied with our service, you may request a full refund within the first 7 days of your initial subscription (the "Satisfaction Guarantee Period").
• Service Unavailability: If our service experiences significant downtime (more than 24 consecutive hours) due to issues on our end, you may be eligible for a prorated refund for the affected period.
• Duplicate Charges: If you were charged multiple times for the same subscription period, we will refund the duplicate charges.

Refund Exclusions

Refunds are not provided in the following situations:

• After the 7-day Satisfaction Guarantee Period has expired.
• For partial subscription periods if you cancel mid-cycle (we do not prorate refunds for unused time).
• If access issues are due to problems with your own API keys or third-party services.
• If you have violated our Terms of Service.

How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your registered email address
• Date of purchase
• Reason for the refund request
• Any relevant order or transaction information

You can reach our support team at:

• Email: [email protected]

Refund Processing

Once approved, refunds will be processed back to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider and may take 5-10 business days.

5. Free Trials

We may occasionally offer free trial periods for our subscription services. The following terms apply to free trials:

Trial Period

Free trials typically last for 7 days, although we may offer different trial periods for promotional purposes.

Conversion to Paid Subscription

At the end of the free trial period, your account will automatically convert to a paid subscription using the payment method you provided during sign-up, unless you cancel before the trial period ends.

Trial Cancellation

You may cancel your trial at any time before it expires to avoid being charged. Cancellation of a trial does not entitle you to a refund, as no payment was collected for the trial period.

Eligibility

We reserve the right to determine eligibility for free trials, and may limit or withdraw a free trial offer at any time without prior notice. We may also restrict the combination of free trials with other offers.

6. Billing Disputes

If you believe that you have been incorrectly charged or have other billing concerns, please contact our support team immediately. We will investigate all legitimate disputes and provide resolution in a timely manner.

To help us resolve billing disputes efficiently, please provide:

• Details of the charge in question
• The date of the transaction
• Any relevant confirmation numbers or order IDs
• A clear explanation of why you believe the charge is incorrect

We aim to respond to billing disputes within 3 business days and to resolve them within 14 days.

7. Service Discontinuation

In the event that One Link discontinues its services:

• We will provide at least 30 days' notice before discontinuing the service.
• We will issue prorated refunds for any prepaid subscription periods that extend beyond the service discontinuation date.
• We will provide instructions for exporting or retrieving any user data where applicable.

8. Changes to This Policy

We may update our Refunds & Cancellations Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

9. Contact Us

If you have questions about this Refunds & Cancellations Policy, please contact us:

• By email: [email protected]